FAQ: Orders.Delivery. Shipping.

We ship your order quickly and reliably across Latvia and the EU.

When placing your order, please make sure to add the exact address or choose your preferred delivery method — whether it’s to your home, office, or parcel locker.

Our system will automatically suggest the closest and most convenient pickup point (Unisend, DPD, Omniva, Venipak or other available options) based on your location.

Link to your shipping policy.

All orders placed on working days before 11:00 AM are usually shipped the same day. Orders placed after 11:00 AM or on weekends are shipped on the next working day.

We strive to make sure your WISEMEAL products reach you as quickly and smoothly as possible — most parcels arrive the next working day after dispatch.

Link to your offers page.

For smaller orders, the delivery cost is calculated at checkout based on your location and courier rates. Costs from 1,99 EUR

Link to your returns policy.

Shipping costs are automatically calculated at checkout.

If your country isn’t listed, contact us at order@wisemeal.eu — we’ll find the best way to reach you.

Once your parcel is shipped, you’ll receive an email with a tracking link from WISEMAL. You can follow your order every step of the way — from our facility to your closest parcel locker.

If you made a mistake or wish to update your order, please reach out within 1 hour after placing it at order@wisemeal.eu.

We’ll do our best to make the change before it’s shipped!

FAQ: Products

Store in a cool, dry place (4–25 °C), away from direct sunlight. Once opened, close the package tightly to keep your WISEMEAL mix fresh and delicious.

WISEMEAL is produced in Latvia using renewable energy, with a focus on minimizing food waste and eco-friendly packaging. Every product is designed to support your wellbeing — and the planet’s. 🌍💚

Our team is happy to assist!

Email us at info@wisemeal.eu — we’ll get back to you as soon as possible.

CUSTOMER SERVICE

Email: info@wisemeal.eu

OPENING HOURS

Monday to Friday:9am - 5pm

Factory and Pickup

Zaļā iela 3, Gulbene, Gulbene county, Latvia, LV-4401

WHOLESALE

Email: order@wisemeal.eu Phone: +371 28681700

Drop us a line

Mailing Address

For orders and delivery questions:

📧 order@wisemeal.eu

For partnerships, support, or private label production inquiries:

📧 hello@wisemeal.eu

We love connecting with like-minded people — whether you’re a customer, collaborator, or curious to learn more about what we do.

Have a question?

Link to some useful pages that your customers might want to know about.

Returns & ExchangesGeneral QuestionsReturns & ExchangesShipping Policies.